Digisec Media

Redefining digital enterprise

Casino Support Agent | Native Danish

Do you want to be part of creating and growing the most innovative and beautifully designed Online Mobile Casino globally?

DIGISEC MEDIA GROUP – home of the internationally successful brands VictoriaMilan.com, VictoriaMilanCasino.com, Nextlove.com and RichMeetBeautiful.com – is seeking superstar Casino Support Agents with the mission of providing excellent support to Clients of our new flagship VICTORIA MILAN CASINO and make them feel as valuable and appreciated as they truly are!

We are aiming for the stars and want to be the best in the industry!

About your role

You will play a key role in our day to day operation and create the essence of the customer centered atmosphere that we aim to achieve from the very beginning. Your goal will be to become a steady brick to our ever-growing “house” of the community; to gain AND keep customer loyalty whilst keeping up a passionate, detail-oriented work ethic.

Your tasks and responsibilities

  • To provide PHONE support to Clients of VICTORIAMILAN CASINO in DANISH (and English) from our Budapest office
  • To maximize customer loyalty by giving your 100% effort on a daily basis upon verbal and written communication
  • To maximize customer satisfaction by applying a “customer is king” approach
  • To maintain an informative feedback channel between Customers and Management
  • To maintain/upkeep knowledge about the in-house support/admin system
  • To keep reporting cycles in order to inform Management about important issues/queries
  • To help CRM manager maximize capitalization of our exit traffic as well as non-converters

Your Experience & Skills

  • Native Danish and fluent English- Excellent language skills
  • E-commerce/dating/casino experience is a plus
  • Experience in the gambling and e-gaming scene is also a plus
  • Strong ability and talent in understanding our clients perspectives and needs allowing you to provide them with helpful, personalized answers.
  • You have strong communication skills which allow you to work closely with multiple functions
  • You have a strong customer focus
  • You put the customer at the heart of everything you do and use that knowledge to help create marketing campaigns which drive loyalty in customers

Your personality

  • Energetic and upbeat: You are very much extroverted, filled with energy, and eager to learn!
  • Self-motivated: Self-motivated and an idea generator – not satisfied with maintaining the status quo
  • Social: You enjoy talking to people and dealing with social interactions
  • Professional: You have a professional demeanor
  • Productive: You make “shit happen” (productive w/ strong execution skills)
  • Problem solver: Proactively takes charge of creating solutions
  • Flexible & Adaptable: Dynamic, hard-working, and able to pivot direction quickly to keep up with business demands whilst maintaining a positive solution-oriented mindset
  • Communication: Excellent communication skills and highly service oriented
  • Team Player: Loves and prides themselves on being part of an exceptional (small) team
  • Technical Aptitude: Not afraid of new technologies and eager to learn
  • Driven & passionate: A self-starter who is highly motivated
  • Attention to detail: Your analytical mind means you pay close attention to detail and solve problems quickly

You’ll aim to achieve …

  • Outstanding image of Victoria Milan Casino in Denmark
  • 100% of future users get the most fitting reply within 24 hours
  • Increased responsiveness of customers to campaigns and increased loyalty
  • Strong relationships with the digital team and product teams
  • Ensure GDPR compliance whilst dealing with Clients

What do we offer?

  • Better salary and bonuses than you earn now (wherever you are)
  • Modern tech office in Budapest
  • Work for a successful international online tech company focused on Innovation, Passion, Growth & Excellence
  • Company career path (supporting your self-development, learning & success)
  • Be part of creating successful brands that will be recognized, famous and respected worldwide

Start Your New Adventure!

Please apply with a personal letter and CV to helga.hornung@digisecmedia.com

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